Crisis Management Team Work at Airports

Learning objectives

• Explain the purpose and working methods of an airport crisis management team
• Describe your own role, responsibilities and tasks in the team
• Distinguish the tasks of the crisis management team from those of the operational incident command
• Gather and assess information and combine it into a common operational picture
• Recognise the need for action and prioritise measures by urgency
• Prepare decisions and document them traceably
• Pass information on to internal and external contacts in a targeted way
• Work together in a structured way in a short case exercise

Contents

1. 01Capturing the situation: receiving, checking and continuously updating reports
2. 02Assessing the situation: impact on people, airport operations and infrastructure
3. 03Setting objectives and priorities, with the protection of people at the centre
4. 04Preparing and taking decisions: weighing options, consequences and resource needs
5. 05Coordinating measures: defining owners, deadlines and interfaces
6. 06Organising support: staff, material, rooms and other resources
7. 07Aligning communication: consistent information for employees, partners, authorities and the public
8. 08Documenting the course: reports, decisions, assignments and progress
9. 09Checking effectiveness and adapting measures as the situation changes
10. 10Returning to normal operations: handover, debriefing and improvements