Human Factors & Team Performance in Operations

Learning objectives

• Communicating in a structured way under time pressure
• Taking in, filtering and passing on information
• Building and maintaining a shared situational picture
• Deliberately building a basis for decisions
• Recognising perception and decision traps
• Coordinating roles and priorities
• Leading even when operational options are limited
• Making use of the team’s resources
• Designing debriefings for learning
• Transferring insights to real operations

Contents

1. 01Human factors and human performance
2. 02Communication under stress
3. 03Decision-making under time pressure
4. 04Situational awareness and a shared situational picture
5. 05Information overload and distributed knowledge
6. 06Workload management and human error
7. 07Leadership and role clarity
8. 08Coordinating tasks and resources
9. 09Briefing and debriefing
10. 10Psychological safety
11. 11Crew Resource Management